Transwestern today announces Griffin Capital Company, LLC increased the scope of the firm’s management services assignment to more than 4.5 million square feet of predominantly Class A office and industrial space, located primarily in the Southwest and West regions of the country, for two publicly held REITs sponsored by Griffin Capital.
“Griffin Capital is a foundational client for us, and we are honored that they have chosen to entrust us with an even greater piece of their portfolios,” said Chip Clarke, Transwestern’s President │ Americas.
Rob Bridges, Executive Managing Director of Asset Services, will oversee the 22 buildings that span seven states, coordinating property management, financial, engineering and sustainability services for the Los Angeles-headquartered investment company.
“The Transwestern Experience is an innovative approach that reflects our unique culture while producing measurable results by emphasizing that everyone – from building owner to occupants to vendors and customers visiting a property – is our client. We look forward to using this approach to continue driving greater value for the Griffin team and their tenants in our expanded assignment,” Bridges said
The four key goals of The Transwestern Experience include consistently creating positive experiences, connecting the dots between internal and external service, rupturing industry stereotypes, and building passion about purpose. This service mindset permeates all business lines at Transwestern, including property management. The approach has resulted in an average 12 percent increase in overall tenant satisfaction, with 94 percent satisfaction in response speed/efficiency, 89 percent in accuracy/attention to detail, and 91 percent in collaboration/partnership.
“Transwestern has consistently provided superior service on all our endeavors, making it a natural choice to engage them on a larger scale,” said Mike Escalante, Chief Investment Officer. “Their management style reflects our own desire to provide a productive, healthy and friendly environment for all our building occupants and visitors.”
The portfolio includes properties in Arizona, California, Florida, New Jersey, Nevada, Tennessee, Texas and Washington. It consists of 3.45 million square feet of office space and 1.05 million square feet of industrial space.