CBRE has negotiated a 14,000-square-foot lease at the Tempe Tech Center in Tempe, Ariz. The office space, located at 1401 S. 52nd St., will serve as a bilingual customer care center for CLEAResult’s CustomerLink operations.
Jamie Swirtz with CBRE’s Phoenix office represented the tenant, an Austin, Texas-based company that designs, markets and implements energy efficiency programs for utilities, governments, schools and businesses. The landlord, Travelers Insurance of Saint Paul, MN, was represented by Karsten Peterson with Jones Lang LaSalle.
“Tempe’s central location along with a strong, readily-accessible labor pool made this a great choice for CLEAResult’s CustomerLink program,” said CBRE’s Jamie Swirtz. “Additionally, the space was able to accommodate the company’s plans for growth.”
CLEAResult’s CustomerLink service provides customer support services for utilities across the US and Canada. CustomerLink currently employs 375 customer support professionals that handle more than 350,000 calls per month from utility end-user customers. Services provided include a full range of product and service support for energy efficiency programs, including program enrollment, lead generation, notifications and customer surveys.
Currently CLEAResult’s CustomerLink program employs 50 employees locally, and the company plans to add another 150 jobs in the next 12 to 18 months. The opening of its Tempe center greatly increases the company’s ability to support its growing customer base, particularly the increasing needs of bilingual users. The CustomerLink facility in Tempe will initially support English- and Spanish-speaking customers, with plans to incorporate Asian languages in the future. The company held a ribbon cutting and grand opening for the facility last week.